Thursday, April 28, 2011

Loose Button – Luxe Box

Hey everyone!
I have held out on doing this review because I really didn’t have a good thing to say about it other than the cute packaging.  I think this is a brilliant concept and it has a lot of potential, however, if they plan to keep their customers happy they are going to have to make some serious modifications.  On their website they claim to offer samples from brands like DIOR, CHANEL, and NARS.  That is certainly not the calibre of products you receive in your Luxe Box. 
I received the following items:
-          Elizabeth Grant Gentle Cleanser
-          Elizabeth Grant Body Treatment (moisturizer)
-          Principessa Shampoo & Conditioner
-          Clinique High Impact Mascara
Yes you read that correctly, only one makeup product :(
I am rather disappointed with the items I received.  My skin is quite sensitive so I was not interested in trying out a facial cleanser as I feared it might disrupt the “Good Skin” streak I have been on. 
My hair is also rather finicky, what I mean by that is I have a lot of hair and yet it is quite fine, so moisturizing shampoos and heavy conditioners weigh my hair down and make it look greasy. 
Finally, the only makeup product included was one that Clinique gives away on a regular basis... I have several of them at home already.

You can say I am being too picky and you can say I should just be happy with what I got.  I would be fine with it if I received ONE of those products amongst a few makeup products, but as you can see the bulk of the things I received were from the same brand (2 Elizabeth Grant, 2 Principessa etc.).  I think there needs to be more variety to avoid this situation.
I know it was only $10 but when you are expecting things like CHANEL and you receive shampoo instead it stings a little.  With that being said, I will not be purchasing a Luxe Box again until they have had a chance to sift through customer feedback and tailor their product to meet their customers wants and needs.
I know this is a negative review but I just want to show you that I am honest in my reviews and want you guys to spend your money on the things I think you would truly enjoy.  I think you should save your $10 on this right now and wait until they have sent out a few more boxes and are able to perfect the Luxe Box :)
In conclusion, I think this is a FANTASTIC idea and the packaging is to die for!  I look forward to purchasing it again in the future once Loose Button has had a chance to make certain changes!
Let me know what you guys think if you have ordered a Luxe Box before!

Thank you for reading!

Yours Truly,

1 comment:

  1. Hi Kayla!

    Thank you so much for your honest review! I have forwarded your concerns to the feedback and customer service team and we will be taking it into consideration to perfect the service. The brands you see in our upcoming brands section like Chanel, Dior, NARS etc are all brands we’re currently working at getting in to future Luxe Boxes.

    Also, I totally understand your concerns about trying a new facial cleanser or shampoo. During this invite-only phase, we try to test various products that our brand partners provide us so we can get the feedback from our customers. In the future, we hope to tailor specifically curated products to customers based on their feedback and user profile. In other words, we are working on creating a system that if you would prefer to receive makeup products instead of skincare products, we could try to arrange that for you.

    Thanks to our awesome customer feedback (such as yours) we have been able to make each Luxe Box better and better and we will continue to make this happen! As previously mentioned, we will be launching a new system within the next month that allows users to login, create a profile, order their Luxe Box and have recurring payments. We think this will be another big improvement to the service so I really hope you will check it out!

    Thanks again for your review, Kayla! If you have any other questions or comments please feel free to contact me (

    Have a great day!

    (Community Manager at Loose Button)


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